when communication fails
What was the best can you imagine when someone miscommunication? I have learned that we need to communicate effectively and efficiently. Sometimes, we tend to talk to much that we failed to listen. Listen to other people. We just wanted to talk everything out but never really bothers about what others had in mind. Am I right or am I just so right?
Today, I think it is to teach me about being a good communicator. This is because the incident happened twice. On the same day! I wonder how it could happened to me. The first incident happened way back some time ago. Just today my boss briefed me about the incident and why it ended up to be a miscommunication.
It happens less than a month back when there was the payment issue pertaining an order. The payment term was “LC 60 Days”. Hence, the LC (known as Letter of Credit) has to be up first before the goods can be delivered. However, after 1-2 weeks ding dong around to get the LC done going through the finance and stuff. Both side, the partner and I managed to pull things through despite the hiccups.
My boss told me this morning that I should have another name like John, Jack or whatever. It makes the partner life easier. The reason being was I was known as LC, abbreviation for my name, minus the family name, Tan. Coincidentally, we used a lot of LC term around even for Cantonese. LC slang for lansi as in cocky. What happened between the partner and me was that each time I chased him for the LC, it was a rush thing.
Furthermore, the account manager whom I dealt with seems blur blur sotong all the time. When his boss asked about LC kaotim already? What he means was that is the Letter of Credit settled? (kaotim is a cantonese term for settle). But the account manager interpret is as me, the real person to settle the things thus he replied to his boss, that it is LC to settle. He is ok. Not knowing the fact that both are not synced about the same matters.
After the boss found out that both are talking about different things, he no longer use LC for Letter of Credit. But instead, the boss would ask the account manager whether the fucking Letter of Credit settled?
And that concludes the first part of the miscommunication issue. The second part of the incident is pretty much a classic. Seriously, it happens to me.
As per today, I watched twice “Quantum of Solace” in a night. First of all, it was due to the vendor invitation to their Partner Appreciation Night along with the sponsor, Fortigate. Held in Mid Valley, the show starts at 8.30pm. Earlier last week, I also promised my friend that I will go with him for movie this Thursday not really knowing what movie. Maybe I was totally ignorant about it. Guess that ignorance is not really a bliss after all. From what I recalled was that I will go and since I am having the earlier session in Mid Valley, it is best that he also planned it to be there.
Since I had additional ticket, I bring a friend to accompany me. After the show, I was sending her home while my friend, Wilson called. He asked if I am on my way? I told him that I will be there sharp at 11.30pm since the shows start at that time. I was on my way back to Mid Valley. By the time the clock ticks 11.30pm, Wilson have yet to show up. I called him up and asked where the hell is him? He concluded that since he will be late and the tickets have yet to be collected, he asked me to collect on behalf of him.
I of course have no issue with it. Then, he added that his friends will call me up to collect the tickets from me. With the reservation code given, I walked up to the reservation counter. Going through the normal standard procedure, I provided the counter attendance the code. It was invalid. Another attempt and finally resorted by checking with his credit card number. It appears to be invalid as well.
Finally, saving me out of the embarrassment Wilson called. He asked that where am I since he had arrived there. I told him I was at the counter there collecting tickets. He said that he had scanned through the counters and I could not be found. He was wondering if I am playing a joke out of him. As we confirm each other, he asked…”Where are you?”
“Mid Valley lar” If not, where else? He said that they are at Pavilion KL. Instantly, so instant that there is no need for 2-minute mee maggi, my facial expression change. It means “oh holy shit, what the fuck!”
As the miscommunication had happened, I can only opt to go all the way from Mid Valley to Pavilion to catch up with them. Luckily I told myself that I did not miss the movie earlier. Hence I can take my own sweet time to go there. Once I reached there, I told Wilson that I am not going to pay for the ticket. I could not be bothered so much about it already. He agree to absorb the ticket and further added he will treat me meal after this.
Since it was pretty late and I believe he will still honor it next time, right Wilson?
In the end, it means that I need to listen carefully and attentively what people might want to say. Do not just say out what you want. But do listen.
On the other hand, as I was driving out from Mid Valley I encountered a bastard driver. When there is 2 lanes become one, usual practise is each lane take turn to go. One car after another. But this guy decided to try his luck getting his way through. Not for me. Not tonight. I squeezed the car in between so near to the vehicle in front. He finally give up. He gave me the “fuck you” look. I just do not give a damn care about. By the way, the guy car plate shows it is belong to PHC xxxx hence it is a Penangites.
Need to sleep. Good night!
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